Auto-Owners Safe at Home Refund
Refund Amount: 15% of April and May Premiums
Due to a reduction in travel across the nation caused by the COVID-19 pandemic, we will be providing up to a 15% premium refund to our personal automobile policyholders for the months of April and May. Here are details:
- This refund will automatically occur. There is no action needed on your behalf.
- The refund will be processed upon regulatory approval. We expect this will take place during the month of May.
- This refund will apply to autos on your policy that include bodily injury coverage.
- If you are enrolled in our Customer Center, you can locate your refund notice when you log in. If you are not enrolled in the Customer Center, please click here to enroll. Your notice will be available upon state regulatory approval sometime in May.
- Your refund will be applied to any outstanding balance on your billing account. Any remainder will be returned via check or your automatic payment method.
- New customers written during the months of April and May will also be eligible for this refund. Policies need to be in force effective May 31, 2020 for the refund to apply.
- Existing customers must have bodily injury coverage in force on March 31, 2020 in order for the refund to apply.
ATVs, snow mobiles, golf carts, campers and similar items will not be eligible for the refund.
Update:
Our moratorium on the cancellation of policies for nonpayment of premium expired on June 16, 2020 in all states except CO, OH, and MN. As a courtesy for policyholders unable to remain current on their payments during the moratorium, we made an adjustment to our billing system to prevent policyholders from going directly into cancellation status by providing one additional regular billing cycle before sending any notices for nonpayment. As a result of this adjustment, customer bills produced with due dates in June or July may reflect that no payment is due under Billing on the Agency Portal and Customer Center. Customers should still pay the amount due on the bill that was sent to them to remain current. If you or the policyholder are unsure about the minimum due, you can view the last bill on the Agency Portal. Customers will not be penalized for not paying a bill if the system indicates no payment is due.
The following message has been posted to Auto-Owners Customer Center.
We apologize for any confusion this has caused.
Special COVID-19 Billing Notice
As part of our billing relief for customers, we suspended cancellation of coverage due to nonpayment from March 26, 2020 – June 15, 2020. While the relief period has ended, we made changes to our billing systems as a courtesy to those continuing to struggle due to COVID-19 by providing one additional regular bill before issuing any cancellations for nonpayment. As a result of our changes, bills produced with due dates in June or July may not reflect that a payment is due under your Customer Center account. To avoid potentially higher future installments, you should continue to make the minimum payment shown on your paper bill or on the email notification you received from the Auto-Owners Customer Center if you are signed up for paperless bills. You will not be penalized for not paying this bill if the Customer Center indicates no payment is due.
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