Due to the current COVID-19 Pandemic, some Auto Insurance companies have issued refunds for personal auto policies. You can locate your carrier below, to see if you qualify for a refund.


  • How much is the refund?
    The table below will show how much the refund is for. Typically the refund is 15%, but may vary dependent upon your carrier.

  • How can I receive my refund?
    The refund is automatically issued to you. You will either have the refund deposited into your bank account, or a check will be mailed to you.


    Auto-Owners Safe at Home Refund

    Refund Amount: 15% of April and May Premiums

    Due to a reduction in travel across the nation caused by the COVID-19 pandemic, we will be providing up to a 15% premium refund to our personal automobile policyholders for the months of April and May. Here are details:

    - This refund will automatically occur. There is no action needed on your behalf.

    - The refund will be processed upon regulatory approval. We expect this will take place during the month of May.

    - This refund will apply to autos on your policy that include bodily injury coverage.

    - If you are enrolled in our Customer Center, you can locate your refund notice when you log in. If you are not enrolled in the Customer Center, please click here to enroll. Your notice will be available upon state regulatory approval sometime in May.

    - Your refund will be applied to any outstanding balance on your billing account. Any remainder will be returned via check or your automatic payment method.

    - New customers written during the months of April and May will also be eligible for this refund. Policies need to be in force effective May 31, 2020 for the refund to apply.

    - Existing customers must have bodily injury coverage in force on March 31, 2020 in order for the refund to apply.
    ATVs, snow mobiles, golf carts, campers and similar items will not be eligible for the refund.

    Our moratorium on the cancellation of policies for nonpayment of premium expired on June 16, 2020 in all states except CO, OH, and MN. As a courtesy for policyholders unable to remain current on their payments during the moratorium, we made an adjustment to our billing system to prevent policyholders from going directly into cancellation status by providing one additional regular billing cycle before sending any notices for nonpayment. As a result of this adjustment, customer bills produced with due dates in June or July may reflect that no payment is due under Billing on the Agency Portal and Customer Center. Customers should still pay the amount due on the bill that was sent to them to remain current. If you or the policyholder are unsure about the minimum due, you can view the last bill on the Agency Portal. Customers will not be penalized for not paying a bill if the system indicates no payment is due. 

    The following message has been posted to Auto-Owners Customer Center.

    We apologize for any confusion this has caused.

    Special COVID-19 Billing Notice

    As part of our billing relief for customers, we suspended cancellation of coverage due to nonpayment from March 26, 2020 – June 15, 2020. While the relief period has ended, we made changes to our billing systems as a courtesy to those continuing to struggle due to COVID-19 by providing one additional regular bill before issuing any cancellations for nonpayment. As a result of our changes, bills produced with due dates in June or July may not reflect that a payment is due under your Customer Center account. To avoid potentially higher future installments, you should continue to make the minimum payment shown on your paper bill or on the email notification you received from the Auto-Owners Customer Center if you are signed up for paperless bills. You will not be penalized for not paying this bill if the Customer Center indicates no payment is due.  

    Click Here for more information

    Refund Amount: 15% of April Premium

    In support of employees, policyholders and business partners, National General is providing a 15% credit on April premiums for personal auto insurance policyholders. The credit applies to personal auto insurance customers with a policy in force as of April 30, 2020, and will automatically be credited to the policy, subject to state regulatory approvals and other relief requirements.

    Click Here for more information

    Refund Amount: 15% of April and May Premiums

    We understand that the pandemic affects so many aspects of day-to-day life, including the amount of time people spend on the road. That’s why we’ve created our COVID-19 Personal Auto Payback Plan, giving our auto insurance customers a 15 percent credit on their April and May auto insurance premiums.

    The 15 percent payback will be given on two months’ worth of premium for all customers with an active auto policy as of April 1, 2020. This credit applies whether you pay your bill in full or in installments, and those who pay in installments will receive a credit toward their next payment. We are working with state insurance departments to approve these credits as quickly as possible so we can get our customers their payments. If you have an auto policy with us, you do not need to take any action to receive this credit. 

    Click Here for More Information