Carolina Industrial is an Independent Insurance Agency. But What Does That Mean?


What is an Independent Insurance Agent?

An independent insurance agent is a trained and licensed professional that tailors programs to meet their customer’s specific needs. They can do this because they work with many insurance carriers, rather than just one. They are locally based and operate out of their own local insurance agency.
This may surprise some people, but an independent agent is a small-business owner. Agents are not an employee of the insurance companies whose products they offer. The insurance agency is often run by a few agents and administrative staff members. Oftentimes it’s family owned. Another misconception is that they sell their own insurance products. They do not. Instead, they work on behalf of their customers to obtain policies from insurance companies.

Now, it’s important to point out that every insurance agency you see is not an independent agency. There are also captive/exclusive agencies that operate differently.

What’s the difference between Independent Insurance Agents and other Insurance Agents?

The main difference is that independent insurance agents offer more choices than captive/exclusive insurance agents. Captive/exclusive agents offer only one insurance company’s products. This means they can only place your policy with that one company. Independent agents, on the other hand, have options. They can place your policy with one of the several insurance companies they work with to make sure your unique needs are met.

Summary: Independent insurance agents help you find a policy with one of the several insurance companies they work with at their agency. Other, captive or exclusive, insurance agents can help you find a policy with the one insurance company they work with at their agency.

What are the advantages of Independent Agencies?

Many customers share stories about their independent agent being the first one on the scene after losing their home to a storm or fire. Agents take their job seriously, especially when their customers experience a loss. They know you personally and are ready to help when you need it most. For many agents, this is why we became insurance agents - to help people during hard times.

Let’s say you are interested in changing your insurance. When you have an independent agent, you don’t have to go back to the drawing board. Instead, you can call the same agency and they can help coordinate the switch. This means you can often stay with your same agent even if you switch insurance providers. This way you can continue to work with the person you’ve built a relationship with and who knows your needs.

Independent agents live and work in your community, maybe even in your neighborhood. This means they personally understand the insurance needs specific to your area. This is extremely valuable since insurance requirements vary from state to state. Your local, independent agent can offer you more personalized guidance than a 1-800 number or website can.

Do you really want a flashy website form and an automated formula to be what stands between you and financial distress in the event of a claim? With an independent agent, you will receive expert guidance from their experience. And, if you need to file a claim you will know whom to call. Not to mention, if you have questions about your policy you can call your agent. This beats waiting on hold for what feels like forever just to get a simple question answered.